$2,000 Sign-on Bonus for External Hires
We value our talented employees, and whenever possible strive to
help one of our associates grow professionally before recruiting
new talent to our open positions. If you think the open position
you see is right for you, we encourage you to apply!
The Auto Club of Southern CA is looking for a Casualty Claims
Representative responsible for investigation, evaluation and
negotiation of low to moderate complexity claims in compliance with
established company technical and customer service.
Communicate and interact with a variety of individuals including
insureds and claimants.
Explain benefits, coverages, fault and claims process either
verbally or in writing in compliance with regulatory and statutory
Conduct phone and/or field investigations to determine liability
May attend and participate in legal proceedings. Identify and
obtain statements from insureds, claimants and witnesses.
Evaluate and determine claim values upon receipt and assessment
of property, bodily injury and liability data.
Negotiate within settlement authority with insureds and
claimants to resolve their first- and third-party claims.
Handle administrative functions, update database production
reports, and document and update claim files.
Verify and interpret/resolve coverage by gathering necessary
information to ensure policy applicability.
Coordinate with internal and external departments as
Identify cross-sell opportunities based on members’ product
needs and service requests. Enhance member relationship by
diversifying use of products and services.
Provide sales leads to insurance, travel and other departments
Perform other duties and responsibilities as assigned or
4-year College Degree required.
Ability to service claims of high complexity claims, as normally
acquired through experience.
Moderate computer and line of business technical software skills
General knowledge of negligence and subrogation principles
Moderate understanding of vehicle nomenclature and repair
practices or; moderate understanding of building nomenclature and
Advanced organization and planning recognition skills
Advanced oral and written communication skills required.
Advanced interpersonal skills required.
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts
The Automobile Club of Southern California is part of the largest
federation of AAA clubs in the nation. We have 14,000 employees in
21 states helping 17 million members. With our national brand
recognition, long-standing reputation since 1902, and constantly
growing membership, we are seeking career-minded, service-driven
professionals to join our team.
“Through dedicated employees we proudly deliver legendary
service and beneficial products that provide members peace of mind
AAA is an Equal Opportunity Employer
The Automobile Club of Southern California will consider for
employment all qualified applicants, including those with criminal
histories, in a manner consistent with the requirements of
applicable federal, state and local laws, including the City of Los
Angeles’ Fair Chance Initiative for Hiring Ordinance.