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Chick-fil-A Customer Service Team Member (Hospitality)

Company: Chick-fil-A 101 & Telephone
Location: Ventura
Posted on: May 3, 2021

Job Description:

We are looking for qualified and responsible team members to manage all transactions and relationships with our guests efficiently and accurately. A Customer Service Team Member's (internally called a Hospitality Team Member) main responsibilities include taking customers' orders, payment, fulfilling orders, cleaning, stocking and ensuring the guest feels cared for. The applicant we would like to employ must be able to connect with our guests in a caring way. Excellent communication skills are paramount to help us continue to meet our guests expectations and to go the second mile.

TEAM VALUES

Excellence 

We grow to be the best version of ourselves

We give our best effort in everything we do

We build on a vision that being your best requires hard work

Teamwork 

We work together to get more done and have more fun 

We talk to each other and not about each other

We treat each other with respect and while supporting and encourage each other

Care 

We take action because it demonstrates we care about each other and about our guest

We do what is necessary, not what is easy

OUR PROMISE

Excellence 

We are not perfect but we will PURSUE perfection 

We hire for character and values 

We develop skills

Teamwork 

We stop negative gossip 

We remove bad attitudes from the business

We celebrate progress and team member development 

We praise others generously

Care 

We give to our local schools and community 

We provide life balance by being closed on Sundays 

We do what we say, including great pay, scholarships and retirement planning

MAIN RESPONSIBILITIES

Greeting customers when entering and leaving the premises 

Managing transactions using a cash register 

Accepting payments in cash or credit 

Providing change and receipts 

Issuing coupons, vouchers, stamps and gift cards 

Processing returns and refunds, and resolving customer complaints 

Bagging and wrapping purchased goods for safe transport 

Upselling and cross-selling when appropriate 

Cleaning the dinning room and providing Second Mile Service 

Serving guests in the drive thru

Keeping your area clean and organized 

Read, understand and comply with all parts of the Team Member Handbook 

Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC) 

Deliver portions that are correct and meet all weight and presentation expectations

Protect the customer experience by ensuring packaging, food presentation and quality is top level

Appropriately handle all customer issues and play a positive role in customer recovery

Show up on time, have a great attitude and work hard for your entire shift

Constantly improve yourself by finding ways to do your work better and faster

Proactively pursue the certification process and look for opportunities to be cross-trained

Be responsible to fill your shift if you are not able work

Ensure your appearance is in compliance with the Handbook 

Be a team player 

Display care and a sense of personal responsibility to the success of your role in the business

SKILLS

Takes Initiative 

Outgoing and fun 

Great attitude 

Hard working 

Dependable 

Honest 

Demonstrate self-leadership attributes 

Team player 

Positive attitude & role model 

Responsive to needs of the team 

Works to serve others 

Motivated to grow and to learn 

Great verbal communicator 

Outgoing/friendly/patient 

Desire for ongoing training/education 

Detailed & keenly observant 

Passion for procedural discipline


HOW TO APPLY

Apply online. We will contact you to schedule an in-person interview.


Chick-fil-A 101 & Telephone in Ventura is a local small business. We provide equal employment opportunity and comply with all Federal, State, and Local laws.

Keywords: Chick-fil-A 101 & Telephone, Ventura , Chick-fil-A Customer Service Team Member (Hospitality), Other , Ventura, California

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