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Member Service Specialist

Location: Ventura
Posted on: May 3, 2021

Job Description:

Position Summary The Member Service Specialist is responsible for assisting members with their immediate needs. This may include, but not limited to, giving information on the facility, products and services, assisting with reservations, and collecting payments. Essential Duties and Responsibilities Developing and maintaining effective and friendly working relationships with staff, members, guests and dealing with conflict effectively, courteously, and tactfully Responding to member questions and needs via phone, email and in person Providing excellent customer service Dealing with conflict effectively, courteously, and tactfully Accepting and reconciling daily cash, credit and check payments, and following up with past due balances Routine administrative tasks including office leasing Provide information on marina products and services Available to work overtime when required Technical and Physical Requirements High school diploma or equivalent preferred Prior marina experience preferred Previous customer service experience preferred Proficient in Microsoft Office Ability to sit for long periods of time Ability to lift 10 pounds Minimum Soft Skills Qualifications Excellent verbal and written communication skills Positive attitude and willingness to learn Ability to provide exceptional customer service and an understanding of customers' needs Excellent interpersonal and collaborative skills while working both independently and within a team context Must be outgoing and friendly Demonstrates ability to prioritize and work unsupervised Eager to engage in a growing, fast paced, and industry-leading company The Company Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM offers professional education and training opportunities and the chance to work with - and learn from - highly experienced marina professionals. In addition, SHM offers eligible employees healthcare benefits, 401(k) plans, paid time off, and relocation opportunities. #marinacareers Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at

Keywords: SAFE HARBOR MARINAS, Ventura , Member Service Specialist, Other , Ventura, California

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