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*Patient Experience Coordinator - Full-Time

Company: Community Memorial Health System
Location: Ventura
Posted on: May 3, 2021

Job Description:

Community Memorial Health System is a community-owned, not-for-profit organization that consists of two hospitals and 15+ community clinics including family-practice, urgent care, our residency program, and several specialties within Ventura County. We are fully accredited by Det Norske Veritas (DNV), licensed by the California Department of Public Health and ISO 9001:2015 certified. 


Located close to the beach, just 60 miles north of Los Angeles, is Community Memorial Hospital. Our 242-bed, acute care facility, is committed to providing quality patient care in an environment that promotes clinical excellence and innovative leadership.


Ojai Valley Community Hospital, an affiliate of Community Memorial Hospital is a 25-bed general acute care facility designated as a Critical Access Hospital with a distinct part 66 bed skilled nursing facility. OVCH provides inpatient, outpatient, and skilled nursing services for mostly primary and secondary care needs.  In addition, we operate a 24-hour standby emergency department. 


CMHS offers some of the best benefits in the industry, along with great career choices, training, and leadership development. At our facility, our employees share their enthusiasm for life as well as for helping others. As you balance your work life with your other passions, we're there for you every step of the way.


CMHS offers excellent benefits, such as Medical, Dental, Vision, Life, and AD&D insurance. We also offer a comprehensive 403(b) retirement plan, flexible spending accounts, paid time off, and a variety of other great benefits.


If you are interested in joining teams that meld quality care and compassion to create an environment of excellence, please take a moment to discover more about what it's like to work at Community Memorial Health System.


“We are an AA/EEO/Veterans/Disabled Employer”


Patient Experience Coordinator - Full-Time Position Available

Position Overview: 

The Patient Experience Coordinator is responsible for the coordination of patient relations activities and acts as a liaison between patients and Community Memorial Health System (CMHS).  Serves as the patient advocate to provide a specific channel through which patients, patient representatives, families, visitors, staff, and medical staff can seek resolution to care concerns in an effort to ensure patients are receiving high-quality and safe care. Works collaboratively and coordinates resolution to identify and implement improvements regarding patient issues with clinical and non-clinical staff, risk management, patient safety, and leadership across the continuum of care. The incumbent must have excellent verbal and written communication skills, which includes effective conflict management resolution.


  • Bachelor’s Degree
  • Registered Nurse (RN), Licensed Clinical Social Worker (LCSW) or other healthcare professional licensed in the state of California.
  • Five (5) years of acute care clinical experience.
  • Experience with patient safety practices and clinical quality improvement methodologies.


  • Trained in Crucial Conversations
  • Strong, broad-based clinical knowledge and understanding of evidence-based practice.
  • Knowledge of care delivery documentation and related medical record systems/documentation.


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Keywords: Community Memorial Health System, Ventura , *Patient Experience Coordinator - Full-Time, Other , Ventura, California

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