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Patient Experience Manager

Company: County of Ventura
Location: Ventura
Posted on: May 3, 2021

Job Description:


Under general direction, the Patient Experience Manager provides management of a department, or across several departments, operations and services within the Health Care Agency. The Patient Experience Manager is responsible for the management of administrative and managerial functions and develops department goals, strategic plans, and long-term vision, and makes policy decisions. The Patient Experience Manager also provides support to patients and customers of HCA regarding concerns and/or complaints about the quality of care and/or servicesprovided.

PAYROLL TITLE:HCAAdministrative Manager I

EDUCATIONAL INCENTIVE: Some positions may be eligible for educational incentive. This incentive may be 2.5%, 3.5%, or 5% for incumbents in eligible positions based on completion of an Associate's, Bachelor's, or Master's degree that is not required for the classification.

BILINGUAL INCENTIVE: Some positions may be eligible for bilingual incentive depending on the applicable memorandum of agreement and the needs of the department. In order to qualify for this incentive, incumbents in eligible positions must take and pass the applicable bilingual fluency exam with a score of seventy percent (70%) or higher.


HCA Administrative Manager I is a Management position and is exempt from overtime. This classification is eligible for benefits at the MB3 level.

Keywords: County of Ventura, Ventura , Patient Experience Manager, Other , Ventura, California

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