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Community Services Worker II - COVID Outreach - Bilingual Required

Company: County of Ventura
Location: Ventura
Posted on: May 3, 2021

Job Description:

Description

Under general supervision, Community Services Worker II (CSW II)assists professional staff in providing outreach, education, transportation, referral, translation and program related services to culturally, economically, physically or mentally impaired or disadvantaged individuals in the community; and performs other duties as required.

The ideal candidate will be knowledgeable about and have experience with a broad spectrum of individuals with diverse language, social, cultural, and economic backgrounds; have strong interpersonal and verbal communication skills; and have the ability to handle high-stress situations and diffuse/de-escalate them when necessary.

NOTE TO APPLICANTS: Your application and the required supplemental questionnaire are the first phase of a test that represent your full qualifications for this position. Therefore, only those applicants who provide thoroughly completed applications--where work history experience support supplemental question responses and closely match the pre-established criteria that best meets the needs of the department--will be invited to proceed in the examination process.

EDUCATIONAL INCENTIVE: Some positions may be eligible for educational incentive. This incentive may be 2.5%, 3.5%, or 5%for incumbents in eligible positions based on completion of an Associate's, Bachelor's, or Master's degree that is not required for the classification.

BILINGUAL INCENTIVE: Some positions may be eligible for bilingual incentive depending on the applicable memorandum of agreement and the needs of the department. In order to qualify for this incentive, incumbents in eligible positions must take and pass the applicable bilingual fluency examination.

AGENCY/DEPARTMENT: Health Care Agency - Public Health/COVID-19 Response

Community Services Worker II isrepresented by the Service Employees' International Union (SEIU) and iseligible for overtime compensation.

The eligible list established from this recruitment may be used to fill current and future Regular (including Temporary and Fixed-term), Intermittent, and Extra Help vacancies. There are currently four (4) Intermittent vacancies.

TENTATIVE SCHEDULE

OPENING DATE: 2/4/21

CLOSING DATE: Continuous and may close at any time; therefore, the schedule for the remainder of the process will depend upon when we receive a sufficient number of qualified applications to meet business needs.

Examples Of Duties

Duties may include but are not limited to the following:

* Conduct outreach and education in communities most impacted by COVID 19 on where to go for testing, for vaccines, how and where to obtain results, where to access available resources and current updates;
* Answers inquiries and explains agency/program policies and services to individuals and groups within the community;
* Refers individuals and families to available community education when conducting outreach and education;
* May provide translation and/or interpreting services to community members; follows-up on referrals or appointments scheduled;
* May lead group presentations and workshops on specialized topics specifically COVID 19 related information involving testing, vaccines, public health guidance, and current Health Orders and guidance for business sectors;
* Keeps records of community members served; prepares routine reports;
* May be required to wear full personal protective equipment (PPE);
* Assists with case management of clients housed at the vulnerable population motel sites;
* Transports clients to/from vulnerable population sites and perform various errands in support of client needs;
* Inputs client data into required databases; and
* Performs other related duties as required.

Typical Qualifications

These are entrance requirements to the examination process and assure neither continuance in the process nor placement on an eligible list.

EDUCATION, TRAINING, and EXPERIENCE

Requires two (2) years of in-person, face-to-face experience providing public services to the general public or one year of experience equivalent to that of a Community Services Worker I.

NOTE: For purposes of this recruitment "public services" are those services provided to community members by a public sector organization or a governmental entity.

Necessary Special Requirements

* Beginning skill with Word and Excel
* Possess and maintain a valid California driver license
* Be willing and able to travel to various sites throughout the County on a regular basis
* Be willing and able to work occasional weekends as needed for special events
* Bilingual skills (English/Spanish)

Desired

* Public services experience in the health care industry

Knowledge, Skills, and Abilities

Some to thorough knowledge of: agency and program policies and procedures; community structure and resources; group and family dynamics; County roads and buildings; problems, needs and behavioral patterns of the clientele served; and specialized topics for group presentation.

Working ability to: follow instructions; effectively communicate with individuals and groups from diverse cultural, social and economic backgrounds; transport passengers in a safe and timely manner; write case chronologies, field entries and other reports regarding clients.

Ability to: effectively communicate with individuals and groups from diverse cultural, social and economic backgrounds; maintain logs and produce reports as needed; work with physically/mentally impaired or economically disadvantaged individuals and groups; work occasional weekends; possess and maintain a valid California driver license and travel to various sites throughout the County. Recruitment Process

FINAL FILING DATE: This is a continuous recruitment and may close at any time; therefore, apply as soon as possible if you are interested. Your application must be received by County of Ventura Human Resources in Ventura, California, no later than 5:00 p.m. on the closing date.

To apply on-line, please refer to our web site at If you prefer to fill out a paper application form, please call for application materials and submit them to County of Ventura Human Resources, 800 South Victoria Avenue, L-1970, Ventura, CA 93009.

NOTE: If presently permanently employed in another "merit" or "civil service" public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible. If interested, please click here for additional information.

Note to Applicants: It is essential that you complete all sections of your application and supplemental questionnaire thoroughly and accurately to demonstrate your qualifications. A resume and/or other related documents may be attached to supplement the information in your application and supplemental questionnaire; however, it/they may not be submitted in lieu of the application.

SUPPLEMENTAL QUESTIONNAIRE - qualifying: All applicants are required to complete and submit the questionnaire for this examination AT THE TIME OF FILING. The supplemental questionnaire may be used throughout the examination process to assist in determining each applicant's qualifications and acceptability for the position. Failure to complete and submit the questionnaire will result in the application being removed from consideration.

APPLICATION EVALUATION - qualifying: All applications will be reviewed to determine whether the stated requirements are met. Those individuals meeting the stated requirements will be invited to continue to the next step in the screening and selection process.

WRITTEN EXAMINATION - 100%: A job-related written exam will be administered to test applicants' knowledge of language usage, telephone etiquette, community resources, interpersonal skills, and filing. Candidates must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list.

Candidates successfully completing the examination process may be placed on an eligible list for a period of one (1) year.

BACKGROUND INVESTIGATION: A thorough pre-employment, post offer background investigation which may include inquiry into past employment, education, criminal background information and driving record may be required for this position.

For further information about this recruitment, please contact Nathan Wood by e-mail at or by telephone at .

Keywords: County of Ventura, Ventura , Community Services Worker II - COVID Outreach - Bilingual Required, Other , Ventura, California

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