Operations Analyst - Special Loans Servicing

Company: Bank of America
Location: Ventura
Posted on: November 23, 2020

Job Description:

Job Description Responsible for the day-to-day analysis, research and resolution of varied problems. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of productsservices and operational solutions. May assist in designing, documenting, implementing, and monitoring of new productsservices. Provides guidance to associates within own unit regarding procedural, technical andor operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Individuals typically have 2 to 4 years of experience. Job Description Responsible for the day-to-day analysis, research and resolution of varied problems escalations related to Special Loan Servicing productsprocessing. A well-qualified candidate would be comfortable with a wide array of functions which may include administering defined procedures, analysis report generation, and exceptionescalation processing which may include outbound calls to customers. In addition to this the applicant should be confident in their ability to coordinate the implementation of remediation actions on behalf of our customers to ensure a positive experience. May assist management in designing, documenting, implementing monitoring of new processes and may be called on to provide guidance to associates within own unit regarding procedural, technical andor operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an mortgage servicing operations environment and on the job training. Individuals typically have 2 to 4 years of combined experience in both Mortgage Servicing and Customer Service (with call center operations preferred). Required Skills 2 years experience Effectively communicates Collaborates across teams Consistently professional Comfortable multitasking Self-driven work ethic Customer centric attitude Deescalating complaints Empathetic listener Desired Skills ARM servicing experience Balloon servicing experience Loan amortization experience Shift 1st shift (United States of America) Hours Per Week 40 Learn more about this role

Keywords: Bank of America, Ventura , Operations Analyst - Special Loans Servicing, Other , Ventura, California