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Technical Support - Office 365, Citrix, Active Directory, Exchange

Company: Software Management Consultants, Inc.
Location: Ventura
Posted on: October 11, 2020

Job Description:

Job Description Looking for a stable, solid IT Support Analyst. Five years experience in an IT Support andor Managed IT Services capacity and have a passion for technology. Proven experience providing support in Microsoft environments, firewalls, networking, and various business technologies. Experience supporting clients in a Citrix XenApp environment. Basic knowledge of Office 365 administration Basic Active Directory administration and Group Policy Basic administration of Exchange 2010 Experience supporting Skype for Business video conferencing andor Microsoft Teams Resolve incidents with printers, copiers and scanners Flexible and able to adapt to a rapidly changing environment Positive, self-motivated individual who can complete tasks independently Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible escalating incidents to other support teams where necessary Outstanding customer service skills, ideally demonstrated through a previous service-industry Provide excellent customer service and act as a true client advocate Professional attitude, presentation, and demeanor Excellent English communication skills, both written and verbal Strong oral communication and documentation skills Required proven ability to create excellent system documentation and clear, compelling user training manuals. Create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient Accurately record, update and document requests using the IT service desk system Define and document best practices, solution, and support procedures Values of integrityhonesty, respect, persistence, problem-solving, self-initiative, self-direction, sense of humor, environmental awareness, leadership and team work. Ability and willingness to learn and take on new tasks and ideas Can listen to and understand other points of view, issues, concerns and respond appropriately Demonstrate initiative and judgement with excellent problem-solving and solid analytical skills Effectively use time and resources Demonstrates honesty, integrity, fairness and respect with excellent interpersonal skills Effectively manage work-related problems, pressure and stressors Provide occasional after-hours support for infrastructure related emergencies as well as occasional weekend maintenance THE FOLLOWING ARE ALL NICE TO HAVES Microsoft Azure knowledge, including Azure Directory Services, is a plus Some SharePoint online experience a plus. Basic knowledge of DHCP, DNS, WSUS, IIS, Print services and Remote Desktop Familiarity with PowerShell or other scripting is a plus Basic knowledge of cybersecurity principles and general techniques to protect against various cyber threats Thin clients, ThinOS and Dell Wyse Management Suite experience a plus. Ring Central administration experience a big plus SonicWall experience a plus. Required Skills O365 ACTIVE DIRECTORY EXCHANGE MS EXCHANGE CITRIX. Don't hesitate Submit your resume today. SMCI is an EEO employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, disability, age, genetic information, marital status, military, and veteran status. Members of minority groups, Vietnam Era Veterans and individuals with mental or physical disabilities are encouraged to contact us regarding employment opportunities. In addition, in order to support the provision of business to minority-owned and Women-owned businesses (MWBE), such MWBE are encouraged to contact us regarding subcontracting business opportunities with our firm. (No third parties, please) (H1 sponsorship currently unavailable) (Local candidates only, please)

Keywords: Software Management Consultants, Inc., Ventura , Technical Support - Office 365, Citrix, Active Directory, Exchange, Other , Ventura, California

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