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SYSTEMS SUPPORT ANALYST I/II
Finance and Technology Department
Salary: I: $63,953 - $85,697/year II: $70,592 - $94,594/year
Do you have advanced enterprise-level data center expertise in
systems administration, systems programming, database and storage
administration? Are you an excellent problem solver and critical
thinker with strong organizational and communication skills? The
City of Ventura is accepting applications for a Systems Support
Analyst I/II opportunity on the innovative Information Technology
team in the Finance and Technology Department. To be considered for
this rewarding career opportunity, apply online at
www.cityofventura.ca.gov/jobs by the 8/11/2019 filing deadline!
To learn more about the City of Ventura's Finance and Technology
Under general supervision, performs systems programming,
database administration, systems administration, storage
administration, and manages data center environments for the
operation and maintenance of systems software for the Information
Technology Division. Participates in the security, integrity, and
efficient and effective operation of the City’s overall data center
This is a flexibly staffed position that may be filled at either
the I or II level, depending on the qualifications of the
applicants and the needs of the city.
THE IDEAL CANDIDATE
Has strong prior experience in working with Windows Server,
Linux, and VMWare, NAS/SAN systems
Is able to envision operational improvements and strategies that
make a difference
Possesses solid analytical and critical thinking abilities
Works harmoniously with a wide range of people as part of a
collaborative team while adhering to established standards
Has exemplary interpersonal and customer service skills
Is flexible, self-motivated, proactive, and a creative problem
Has a strong work ethic and a willingness to continuously learn
new systems and technologies
Has excellent communications skills, including writing,
speaking, and listening
Is comfortable in a fast-paced environment with the challenge of
multiple tasks and deadlines
Demonstrates excellent follow-through on each assignment and
Translates technical subject matter clearly, accurately, and
appropriately to individuals at all levels of computer literacy and
at all levels within the organization
EXAMPLES OF DUTIES
Duties may include, but are not limited to, the following:
Provides exemplary customer service to all individuals by
demonstrating a willingness to be attentive, understanding,
responsive, fair, courteous and respectful, and to actively
participate in maintaining a positive customer service
Analyzes hardware and software for performance and makes
recommendations for systems and upgrades. Establishes and maintains
development, training, backup and production environments.
Identifies and corrects errors which have caused abnormal
termination of systems software.
Ensures that applications are available to users. Restores data,
applications and individual files as required.
Tests, evaluates, recommends, installs, maintains, customizes,
regression tests, and provides technical support and maintenance
for various systems and software products.
Configures and implements system software and definitions.
Performs system performance management and assists in capacity
planning and system upgrades.
Ensures that IT infrastructure complies with division business
continuity and security policies, as well as the architecture and
other standards defined in the Information Technology Division's
Assist with training, system and network problems, and
automating operational procedures.
Assists IT Applications Team in diagnosing routine and complex
application system problems.
Reviews vendor proposals, contracts, system hardware and
software configurations, and maintenance support agreements for
technical accuracy; provide recommendations.
Coordinates with vendors, including the supervision of and
participation in vendor installations and support for City’s data
Monitors and controls the enterprise storage to ensure efficient
performance and space utilization.
Analyzes and resolves complex systems problems including
isolation and resolution of hardware and system software
Performs data base design functions; monitors database
performance; ensures the maintenance of the data bases including
data base recovery. Provides support to IT staff in planning,
designing and implementing databases; maintains database and file
space allocations; plans future storage requirements
Assist in the design of application systems providing technical
advice on alternatives with focus on optimizing available computer
resources and performance.
Provides technical assistance for specially assigned projects
and other work as required.
Documents data center environments, operations, and systems;
adheres to and participates in development of standard operating
procedures; prepares and makes formal presentations of technical
recommendations after documenting facts.
Provides technical project management for various system
software products. Plans and coordinates system/software migration
Provides on-call assistance for data center emergencies and
Provides vacation and temporary relief as required.
Performs related duties as assigned.
Systems Support Analyst II only:
May serve as a lead in the absence of the supervisor.
When assigned to programs and/or projects, provides leadership
and guidance to others. As a program and/or project leader may
direct, assign, train, monitor, and review the work activities of
team members; determines work priorities; oversees quality and
quantity of work performed and ensures adherence to established
procedures by instructing City staff accordingly; is a reference to
employees by possessing specialized skills; develops and implements
License : Depending on assignment, possession of a valid
California Class C driver's license may be required.
Qualifications MINIMUM QUALIFICATIONS
Both levels are required to undergo and successfully complete an
extensive post-offer Police Department background
Systems Support Analyst I : A combination of education, training
and experience equivalent to a Bachelor's degree in computer
science, or a related field, and one year of increasingly
responsible information systems enterprise-level experience in the
areas of systems and server administration, database
administration, systems programming, storage administration, and
datacenter operations; experience working in a 24/7/365 production
environment, experience in administration, maintenance; and design
of design of datacenter environments (e.g. cooling, power, and fire
suppression); experience as a computer systems administrator
responsible for a functional WAN/LAN system meeting the daily
operation needs of an organization, or the administration and
support of hardware, software, applications, and users, are
required. Possession of information technology industry recognized
certifications is desirable.
Systems Support Analyst II: In addition to the education and
training listed above, three years of increasingly responsible
information systems enterprise-level experience in the areas of
systems and server administration, database administration, systems
programming, storage administration, and datacenter operations;
experience working in a 24/7/365 production environment, experience
in administration, maintenance; and design of design of datacenter
environments (e.g. cooling, power, and fire suppression);
experience as a computer systems administrator responsible for a
functional WAN/LAN system meeting the daily operation needs of an
organization, or the administration and support of hardware,
software, applications, and users, are required. Possession of
information technology industry recognized certifications is
Additional Information BENEFITS
To view benefits, please visit our website at
Submit a City application, cover letter and supplemental
questionnaire by the filing deadline. The preferred method of
application is online and you are highly encouraged to apply at
www.cityofventura.ca.gov/jobs. If you are unable to apply
electronically, you may request paper application materials by
calling (805) 654-7853 during regular business hours. Paper
applications can be FAXed to (805) 648-4467, or mailed, or hand
delivered to City Hall at: 501 Poli Street, Room 210; Ventura, CA
93002. If you FAX, it is highly recommended that you also send the
original documents. The Eligibility List established may be used to
fill other regular and temporary vacancies at the discretion of the
Once your application has been submitted, all future
correspondence from the City will be via e-mail. Please keep your
contact information up-to-date. You may also view notices send to
you by the City in the "My Applications" tab at
Selection Interview Panel
A select number of candidates will be invited to participate in
a department selection interview being held in August 2019, date to